Ordering information
Frequently asked questions.
Clear guidance for local and international customers before an order is confirmed.
01Do you ship worldwide?+
Yes. Worldwide delivery is available. Shipping cost and estimated delivery time are confirmed after the destination, product and parcel size are known.
02Are your bats made from English Willow?+
The senior bat collections shown as English Willow are supplied accordingly. Please ask for the current bat's original pictures, grain details, weight and live ping video before confirming.
03Can I customize my bat?+
Yes. Available options include short or long handle, bat weight preference, duckbill, mid, high, full, concave or traditional profile, knocking-in and name engraving.
04Can I request a live ping video?+
Yes. Contact us on the official WhatsApp number and ask for current photos or a live ping video of the available bat before ordering.
05How long does a customized order take?+
A customized bat normally requires approximately 7-8 working days after the specifications and advance payment are confirmed.
06Is advance payment required?+
A 30% advance is normally required for customized production. Ready-stock and international-order payment terms are confirmed directly before payment.
07How can I confirm current stock?+
Use the WhatsApp button on any product page. Send the product name, quantity and country, and we will confirm the current stock.
08How do I place an international order?+
Send your product shortlist and destination through WhatsApp. We confirm stock, specifications, shipping cost, estimated delivery time and verified payment instructions before you pay.
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